Terms & Conditions

Term & Conditions

Introduction
These terms and conditions (Terms and Condition) govern your use of, access to, and purchase of products through coyomistore.com (the “Website” or “Site”). By using the Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site.

1 General
coyomistore.com is the property of Out Connection Ltd (Company Number 13058883, VAT Number 380194300), whose registered office is at 86-90 Paul Street, London, EC2A 4NE, the United Kingdom (HP, we, us and our).

2 Other Site Policies
Please review our Terms & Condition, Return Policy, Privacy and Cookies Policy (collectively, the “Site Policies”). All Site Policies are incorporated in these Terms and Conditions by this reference and, therefore, apply to your access to, use of and purchase of products from the Site (“Product”). If you do not agree to our Site Policies, please do not use the Site. We reserve the right to make changes to the Site, the Site Policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

3 Access to the Site
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to uses who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorized use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purpose of registering as a user prove to be false.

4 Products
The Products are owned and sold on the Website by HP. HP attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. Please note that the images of the Products on the Website are for illustrative purpose only and while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

5 Purchase for personal use
You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our Terms and Conditions Neither HP nor the Provider has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6 Ordering and availability
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the pay button on the checkout page. All orders are subject to email confirmation by us. After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Pay Now” button, you enter into an obligation to pay for the Products. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (“Despatch Confirmation”). The contract between you and us in relation to the Products ordered (“Contract”) will only be formed when we send you the Despacth Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract. The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Products has been confirmed in a separate Despacth Confirmation. Please note that the Products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed.

7 Shipping Costs
You are responsible for the shipping costs associated with the delivery of the Products you purchase on the Site as specified on your order confirmation.

8 Delivery and Shipments
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that HP shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified within 30 days after the date of the Despatched Confirmation, unless there are exceptional circumstances. Delivery is deemed complete upon receipt of the Products to the address you specified in your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses. Product comprised within the same order cannot be delivered to different addresses. We would like to remind you that all Products purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. We shall not be held responsible.

Shipments are made by our trusted courier and take place from Monday to Friday, excluding bank and public holidays, usually within the hours between 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. If you order Products for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return a Product, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will be responsible for reclaiming duty directly from your local customs office.

9 Price and payment
You can check final prices including taxes (such as VAT) when check-out as it varies depending on where you buy from us. Prices may change without notice. While we try to ensure that all prices on our Website are accurate, errors may occur. Changes will not affect orders in respect of which we have already sent you a Despatch Confirmation. The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our direction, wither contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. From time to time we may run promotions where we issue direct discount codes. These can be used in part-payment of the price of Products ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Products stated. Discount codes cannot be redeemed for cash.

10 Returns and Refunds
Please refer to our Return Policy which forms an integral part of these Terms and Conditions.

Returned Products must confirm to our Returns Policy.

Returns Process
We suggest that you return Products in their original packaging to ensure the necessary protection when in transit. However, you can also use an alternative packaging you choose. Instructions for the return of the Product(s) will be included with the delivery package or we will provide you by email.

When cancelling a purchase and returning Products to us you have two options available to you:

Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.

Use our return service, If you choose this option you can return the Product(s) and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges. We describe these two options in more detail below.

Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013(CCRs)

Except in relation to certain types of Products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products (“cooling-off period”).

To cancel a Contract, you must clearly inform us, preferably; by email at support@coyomistore.com

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Return Policy.

If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we received evidence that you have returned the Product(s) to our return address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for these costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

10 Website (the Site)
Product information
While we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (contact: support@coyomistore.com).

What you are allowed to do
You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

What you are not allowed to do
Except to the extent expressly set out in these terms and conditions, you are not allowed to:

‘scrape’ content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

12 Privacy
Please see our Privacy Policy.

13 Intellectual Property
All content included on the Site, such as works, images, pictures, dialogues, music, videos, documents, drawings, figures, logos, menus, web pages, graphics (collectively, the “Content”), is the property of HP and is protected by national and international copyrights and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of HP as the case may be. HP shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. HP shall have the right, at any time, to claim the authorship of any Content posted on the Site and to object to any use, distortion or other modification of such Content. Any of, the Content expressly authorized in writing by HP shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

14 Licensee and Site Access
The viewing, printing or downloading of any Content from the Site grants you only limited, nonexclusive and nontransferable license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any Content may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). You will be solely responsible for all damages and other harm resulting from your use of the Site and the Content. HP shall not be deemed liable for any use of the Site and the Content made by you in violation of any applicable laws and regulations and these Terms and Conditions.

15 External links
The Site may, from time to time, includes links to external sites “Third Party Websites”, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of Third Party Websites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

You agree that your use of any Third Party Websites is at your sole risk and without warranties of any kind by the provider, expressed, implied or otherwise, including, but not limited to, warranties of title, fitness for a particular purpose, merchantability or noninfringement. Under no circumstances are the providers and/or HP liable for damages arising from any transaction between you and any Third Party Websites or for any information appearing on Third Party Websites.

16 Miscellaneous
You may not transfer or assign or all of your rights or obligations under any Contract.

All notices given by you to us shall be given in writing to the address set out at the end of these Terms and Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order. If we fail to enforce any of our rights, that does not result in a waiver of that right. If any provision of these Terms and Conditions is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

These Terms and Conditions and any document expressly referred to them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply. All matters arising out of or relating to these Terms and Conditions, including, without limitation, their validity, interpretation, construction, performance, and enforcement shall be governed by law of England and wales. The Courts of England and Wales shall have the exclusive jurisdiction to settle all legal proceedings arising out of or in connection with these Terms and Conditions.

17 Contact
Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general by email to support@coyomistore.com.

Last updated: 20 August 20210